Returns and Refunds Policy

Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.
Owner (or We or Us)
Our Website – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.

Thank you for shopping at https://semiocast.com operated by Our Website. If you are not completely satisfied with your purchase, you can return it easily. You have the option to return it with your original sales receipt, gift receipt, or original packing slip. We are happy to either exchange the item or refund the full purchase price to you.

To qualify for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. Additionally, you must provide the receipt or proof of purchase.

Certain items are not eligible for return, including perishable goods like food, flowers, newspapers, or magazines. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases. A receipt or proof of purchase is required to finalize your return

According to our policy, digital products that are downloadable, licensed, or accessible through a subscription cannot be returned.

You are entitled to a full refund within 7 days of your purchase. Refunds will not be granted after this 7-day period has passed.

We advise our customers to test the product (or service) within the first 7 days of purchase to guarantee it meets their requirements.

To request a refund, customers need to provide their order and online access code details to Customer Service.

To be eligible for a refund

  • you must return the product within 7 calendar days of purchase
  • the product must be unopened and in its original state
  • the product must be unused and free of damage
  • the product must be accompanied by the receipt or proof of purchase

If the product is damaged or the return is initiated after 7 calendar days, a refund will not be possible.

To request a refund, please reach out to us via

  • Email : info@semiocast.com

Sale:

You can obtain a refund for items on sale, provided they are in good condition with tags attached

Late or missing refunds:

If you have not received your refund, please recheck your bank account and contact your bank.
If you have completed these steps and still have not received your refund, please get in touch with us.

Contact our customer services department to receive a complimentary shipping label.

  • Email : info@semiocast.com

Shipping:

You are responsible for covering the shipping costs for returning the item. Shipping charges are non-refundable.

The time it takes for the exchanged product to reach you may vary depending on your location.

Refund:

Upon receiving the product, our team of experts will examine it and process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 7 business days for the refund to appear on your account or credit card statement.

If you have any further inquiries, please do not hesitate to contact us using the details below.

Our Website
9 Rue Gerando,
Brooklyn, NY 11225
France
Phone: +33 93 891 9199
Email : info@semiocast.com

Last Updated: September 20, 2024